Last updated 25 October 2026
1. Who we are
FairFix EV Solution ("FairFix", "we") services electric vehicles and trains EV technicians in Addis Ababa, Ethiopia. This policy covers fairfixev.com, your FairFix account, the services you book and the training you take. We follow Ethiopia's Personal Data Protection Proclamation No. 1321/2024.
For anything about your personal information, email support@fairfixev.com or call +251 915 307 530.
2. What we collect
- Your account: your name, email address, phone number, preferred language and password. The password is stored only as a one-way hash, so nobody at FairFix can read it.
- Sign in with Google or Telegram, if you use it: from Google, your Google account ID, name and email address; from Telegram, your Telegram account ID, name and, if you agree to share it, your phone number. We never receive your Google or Telegram password.
- Service bookings: your name, phone number, the place you type for the visit, the date you prefer and the service you need.
- Your training: enrolments, lesson progress, quiz answers, the work you upload, our feedback on it, the certificates you earn and any course ratings you give.
- Partner garages: the garage's details, and which members of its team are enrolled in our training.
- Payments: the payment proof you upload, such as a Telebirr confirmation or a bank receipt, and its reference. The payment itself goes through Telebirr or your bank; we never see your card, PIN or banking login.
- Security records: the time and outcome of sign-ins, password resets and similar account events, kept to protect your account. They never contain your password or any code.
3. How we use it
- to create your account and sign you in;
- to confirm your service booking, reach you about it and carry out the work;
- to give you access to courses, mark your work and issue your certificates;
- to let a partner garage follow the training of the team members it enrolled;
- to send account emails, such as password-reset codes;
- to learn which of our Facebook and Instagram ads bring people to FairFix, if you allow advertising cookies;
- to keep the service secure and prevent misuse;
- to meet our legal, accounting and tax obligations.
We use your information because we need it to provide the service or training you asked for, because the law requires it, because we have a legitimate interest in keeping accounts secure, or because you agreed, for example when you let Telegram share your phone number or allow advertising cookies. We do not send marketing messages unless you ask for them.
4. Who we share it with
We do not sell your personal information. We share it only:
- with companies that run parts of the service for us: Hetzner, which hosts our servers in Germany; Resend, which delivers our emails from the European Union; Google, which shows the place you type on an embedded map and, if you use it, provides Google sign-in; and Telegram, if you use Telegram sign-in;
- with Meta, only if you allow advertising cookies: the pages you visit on fairfixev.com and, from our server, when you create an account, start an enrolment or have a payment approved, with your phone number, email address and account number scrambled (hashed) so they cannot be read back, so we can see which ads bring learners;
- with the technician or partner garage that carries out a service you booked, limited to what they need to do the job;
- with your garage, if it enrolled you or you joined its team, limited to your enrolments, progress and certificates;
- when the law requires it, or to protect someone's safety.
Some of these companies process information outside Ethiopia. They may use it only to provide their service to us.
5. Cookies
We use the cookies the site needs to work. Advertising cookies stay off unless you allow them on the cookie notice.
- al_access and al_refresh keep you signed in until you sign out or close your browser.
- al_signup holds an unfinished Google or Telegram sign-up for up to 15 minutes, while you add your phone number.
- fairfix_locale and al_theme remember your language and your light or dark theme.
- fairfix_ads remembers your answer on the cookie notice, for a year.
- If you allow advertising cookies, Meta sets _fbp and _fbc so it can tell us which of our Facebook and Instagram ads brought you here; Meta's privacy policy applies to them.
Google and Telegram set their own cookies when you use the embedded map or their sign-in buttons; their privacy policies apply to those.
You can change your answer at any time with Cookie choices at the bottom of the page. If you take it back, we stop telling Meta about you.
6. How long we keep it
We keep your account information while your account is open. When you ask us to delete your account, we close it straight away and delete or anonymise your personal information within 30 days. Two things are kept longer: payment and service records, for as long as tax law requires, and security records, for up to two years.
7. Your rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct anything that is wrong;
- delete your account and personal information;
- stop a particular use, or withdraw a consent you gave.
To do any of these, email support@fairfixev.com or call +251 915 307 530. We answer within 30 days. If you are not satisfied, you can complain to Ethiopia's data protection authority.
8. Security
Everything between your browser and our servers is encrypted. Passwords are stored as one-way hashes, and only staff who need your information to serve you can see it. No system is perfectly secure, so tell us at once if you think your account has been misused.
9. Children
Our training is for adults. If you are under 18, a parent or guardian must agree to your use of the service.
10. Changes to this policy
When we change this policy we update the date at the top. If a change affects how we use your information in a significant way, we tell you by email or on the site before it takes effect.